gaurav gupta
The app is slow and very glitchy. Filling in passenger information takes forever and keeps cancelling. It doesn't let us enter details sometimes and save it. I had to use the website constantly for this instead of the app. Some links regarding travel information do not work either. Overall, quite disappointing for a decent airline with medium to good air service experience.
15 people found this review helpful
Etihad Airways P.J.S.C
December 2, 2023
Hi Gaurav, thank you for bringing this to our attention.
Could you please email mobileappfeedback@etihad.ae and make sure you include the following details, so we can look into it:
Device/ mobile name
OS information (example: 14.8.1)
App version (examples 3.0.32)
Problem statement & Expectation
Screenshots?
*Nay
Teresa Bullock
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Prior to downloading the app, I noticed that there were many negative reviews. Still, ever the optimist I downloaded it and could see why many people weren't happy: it was continuously buffering and I wasn't getting anywhere! In the end I gave up and deleted it. Then I downloaded it again. Even though it's a wee bit slow, it's a lot better than my first attempt. Now have access to my booking and the loyalty programme scheme.
2 people found this review helpful
Edgard Abi Khalil
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The app gets freezed frequently, and lately, i had an issue with Jeddah flight from uae. There was no notification at all during the booking that an influenza vaccine had to be taken, and i lost my flight. Little refund received, and i lost my booking of the hotel in Jeddah!!! No one could help from etihad, and to submit a claim or feedback online is another issue because i filled in all the details and couldn't proceed further...continue button was not active, and i don't know why!
2 people found this review helpful
Etihad Airways P.J.S.C
April 29, 2024
Hello Edgard, please try deleting the app and reinstalling it again. As for your flight feedback please reach out to us via our other social media platforms to assist you on this further. Thanks *Aby